What are your Hours of Operation, and Holiday schedule?
Serialio.com has an online Store, where products can be ordered 24/7. The operating hours of Serialio's physical office are generally 9-5 CST Monday through Friday. On occasion, a staff member will be here after hours or on the weekend. Please email or call with any questions.
The Serialio office is Closed for business on the following days:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year's Eve
- New Year's Day
In addition, Serialio offices are usually closed Christmas' Eve, however there may be staff on hand.
What are shipping costs and lead times?
Shipping costs and lead times depend on the items you are ordering, your location, and if the items are in stock. The best way to explore your shipping options is to create an account on the Serialio.com Online Store. Once you have created an account, add the desired items to your cart, and proceed to checkout. If any of the items are Back-ordered, it will notify you of this. Continue to the shipping screen. Here you will see the various shipping options we offer, as well as the corresponding costs. You are not required to enter in payment details to see this information. You can also contact email@example.com to verify the information.
My USPS International package hasn't arrived, what can I do?
If you have chosen the USPS International (Global Express Mail) shipping, and you have not received the package, first track the package to see if USPS states it has been delivered or not. (Serialio will provide a USPS confirmation number upon shipment). If the package has still not been received with 60 days of purchase, you must contact Serialio.com If not notified of the failure to deliver the package after 60 days, it is assumed that customer has received the package. After 90 days from shipment, due to USPS International tracking limitations, we have no power to locate the package. Please avoid this problem by keeping close contact with Serialio.com if you suspect your package has been misplaced/lost/stolen.
Can I have my order shipped via First Class Mail or International Mail without insurance or tracking?
Yes, however, a special form must be filled out to authorize this shipping method, release liability from SerialIO, and accept the risk involved. Click here to download the Mail Shipping Release Form Once completed, attach the form in an email to firstname.lastname@example.org or fax to 866-546-4523.
What is the warranty on your products?
Serialio.com provides immediate warranty support for products sold by Serialio.com within 30 days of purchase for DOA items and defective products. After the initial 30 days, our technical staff can attempt to troubleshoot any issues that you may have with your products but will generally direct you to the manufacturer for warranty repairs and replacement. Depending on the manufacturer of product purchased, warranty period can be from 30 days to two years. See below for a general listing of Product warranty terms.
- Scanfob® 2006 and 3002i barcode scanners - 2 years
- KeyBatch Scanners - 1 year
- KDC scanners - 1 year (90 days on battery)
- Motorola scanners - 1 year
- Socket Scanners - 1 year (90 days on accessories)
- Bluetooth and Wifi adapters - 1 year
- RFID products normally are covered for 1 year
- Cables and adapters are normally covered for 30 days
**Products NOT purchased directly from Serialio.com cannot be verified and are NOT accepted. If an item was purchased from one of our resellers, please contact them directly to arrange for RMA.
Serialio.com warrants that all products we sell will work as advertised on our site. If a product purchased from us is later determined not to be a good fit for Buyer's particular application, we will accept a return without restocking fee when replacement or alternate part is also purchased from Serialio.com.
Serialio.com software products are licensed by Serialio.com per device and can only be refunded when Buyer completes a Software Destruction Letter and certifies that all versions of the software have been removed and are no longer in use. Our software is available for free on our downloads page, and license keys can be purchased from our online store. Serialio software license purchases include one free license reset during the first year to accommodate an upgrade or device exchange during this period. The license reset is non-transferable and can only be requested by the original purchaser by contacting Serialio.com Support. Additional license resets within the first year may be purchased for $19. After the first year, in the event that Buyer requires a license to be transferred to another device, a new license must be purchased. Discounts may be available on a case-by-case basis. Contact Serialio.com for additional information.
What is your return policy?
See our return policy here: Serialio Return Policy.
I ordered the wrong product, what do I do?
Contact email@example.com to setup either an exchange or refund for the incorrect items.
How do I apply for credit (Net terms)?
If you would like to establish terms with us, please print and fill out our Credit Application. Next, fax the request to 1-866-546-4523 for approval (this may take up to a week). Our terms are Net 30.
What are Serialio's Purchase Order requirements?
Note: The minimum value for purchase orders is $300.00. POs not meeting this minimum will not be accepted.
Once we have established terms, you can place orders online by selecting “Purchase Order” as your method of payment.
Next, please Fax or Email a signed copy of the Purchase Order with the following:
P.O. Number, Billing address, Shipping address, Purchasers Name or contact name, Customers Name (if different than purchasers name),
Phone Number, Email address, List product(s) for purchase (be specific), Part number(s)(preferred), Pricing, UPS Shipping Method,
or if using your own courier provide your account number, a deadline for shipment, and if in the state of California, tax exempt information if applicable.
Do you accept Paypal?
Yes. We accept Paypal payments. When you place your order, select Proforma Invoice, and Paypal as your payment method.
You can send your payment to firstname.lastname@example.org, please reference your order number.
Do you do custom cable orders?
In most cases, we can manufacture your custom cable. Contact us with your specification requirements and we will discuss manufacturing.
Normally the minimum quantity order for custom cables is 100 units.